Contact Us

We're here to help! Reach out to us through any of the following channels.

Support Email

For general inquiries, technical support, or account-related questions, please email us at:

support@edulyai.com

Support Hours

Our support team is available during the following hours:

• Monday - Friday: 9:00 AM - 6:00 PM (UTC)
• Saturday: 10:00 AM - 4:00 PM (UTC)
• Sunday: Closed

We aim to respond to all inquiries within 24-48 hours during business days.

Response Time Expectations

• General Inquiries: 24-48 hours
• Technical Support: 24-72 hours
• Billing/Refund Requests: 5-7 business days
• Urgent Issues: We prioritize urgent technical issues affecting service availability

What to Include in Your Message

To help us assist you more efficiently, please include:

• Your account email address (if applicable)
• A clear description of your question or issue
• Any relevant error messages or screenshots
• Steps you've already taken to resolve the issue

In-App Support

You can also reach out to us through the support channels available within the Eduly AI application. Look for the help or support option in your account settings or the application footer.

Feedback and Suggestions

We welcome your feedback and suggestions for improving Eduly AI. Please share your thoughts through our support email or in-app feedback channels. Your input helps us make the service better for everyone.